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STOUT'S FREQUENTLY ASKED QUESTIONS
Previous Frequently Asked Questions
How do I reach you in the event of an emergency when your office is closed?
Call 1-609-883-8891 listen for the prompts for MOTORCOACH DISPATCHER. You will be asked to
leave a message. That message will trigger a chain reaction of pages that will enable someone
to return your call promptly. PLEASE LEAVE A PHONE #.
What is your deposit?
We require a $250.00 deposit, per bus, per day.
When is the balance due?
You balance is due 30 days prior to the trip departure date.
What is your cancellation policy?
We require a 30-day advance notice of cancellation in order to refund 100% of your payments.
How soon should I book?
Availability is a factor used in determining your rate; therefore you should book as soon
as you know your dates.
Do I need to book the hotel room for the driver?
Yes. It is the groups responsibility to reserve and pay for the drivers room. Rooms are
reserved as singles. Drivers do not share rooms.
What do I do if I need a wheelchair accessible motorcoach?
ADA requires a minimum of 48 hours notice to be able to offer a wheelchair handicapped
vehicle. Anything within 48 hours is based on availability.
Is there tax on transportation?
No there is not tax on transportation.
Can you eat or drink on the motorcoach?
Unlike some companies we do allow eating and drinking on the motorcoaches. We do not
allow glass and we expect the group to clean up after themselves.
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